On some pages of our website, users can register to purchase products or services, receive personalized content and participate in surveys or forums. When you register, IncrediHost may ask you for some personal information.
If you're purchasing products or services, we may also request financial information such as credit card or bank account information. Any financial information we collect is used only to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for your name, address, e-mail address or telephone number. We may then contact you with information about IncrediHost products and services. As a security measure and to ensure that our website and computer network remain available to all customers, IncrediHost may use software programs to monitor network traffic or to identify unauthorized attempts to upload or change information, or otherwise cause damage. These software programs may also collect information regarding your use of our website and computer network.
You may also be asked to disclose personal information to us so that we can provide technical support assistance and information to you. For example, we may collect personal information from you (such as an e-mail address, system information and problem descriptions) in order to provide online technical support and troubleshooting. If you choose to correspond with us through electronic communication (e.g. email, online chat or instant messaging), we may retain a copy of the electronic communication together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Finally, some pages of the IncrediHost' website may make chat rooms, forums, message boards, news groups or instant messaging available to you. Please remember that any information disclosed in these areas is public. You should exercise caution when disclosing personal information in these areas. Don't disclose information in these public forums that might be considered confidential - such as financial information, social security numbers, passwords or email addresses. Users should be aware that when they voluntarily disclose personally identifiable information on the bulletin boards or in the chat areas, that information and any substantive information disclosed in the communication can be collected and used by third parties. This could result in unsolicited messages from others who post on such sites and are beyond the control of IncrediHost.
IncrediHost uses the information we collect to process and deliver products & services you have ordered, notify you about your account and to notify you about changes to the terms and conditions governing your use of our website, products and services. We may also use the information we collect to seek your feedback, notify you about other products and services we think you will find valuable and about special offers. You may notify us of your desire not to receive notifications relating to new products and services and special offers by 'opting-out' as provided for below.
IncrediHost may also provide aggregate information about our customers, this website's traffic patterns and related website usage information to our affiliates and reputable third parties, but this information will not include personally identifying data. We take measures to select product or service providers that are responsible and afford similar privacy protections to their customers. However, we do not make any representations about the practices and policies of these companies.
If you don't want to receive promotional materials from IncrediHost or our marketing partners, you may opt out at any time by contacting us at firstname.lastname@example.org.
IncrediHost makes every effort to follow industry standard security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control.
When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ('SSL') technology. However, please note that electronic communication (e.g. email, online chat or instant messaging) that you may send to us may not be secure unless we advise you in advance that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information, social security numbers or passwords to us through unsecured electronic communication.
IncrediHost restricts access to Personal Information to its employees, contractors and agents and provides such Personal Information only on a need to know basis in order to operate, develop or improve its services.
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IncrediHost offers hosting packages bundled with high-limit or unlimited resources like disk space and/or other resources, such as data transfer, email accounts, databases etc.Following (including but not limited to), is NOT PERMITTED.
Having high-limit or unlimited access to resources does not mean that you can use your account in such a way that it negatively affects the server operation. IncrediHost reserves the right to limit users to a lower resource limit to preserve the effectiveness of the service for all users.
If a "Fair-Usage" breach occurs, whose determination is solely up to IncrediHost, user may have to remove files from or reduce access to user's account to an extent as determined by IncrediHost, in order to restore full serviceability to other users affected by the breach. In any case, the user will be notified of any actions that IncrediHost may have to take.
Shared hosting packages are designed to host personal or small business websites & self-need email services. It is not intended to host email services for businesses/large enterprises or to host applications better suited to cloud or dedicated servers.
In order to ensure a consistent and quality experience for all users, IncrediHost does apply threshold (soft limit) of 10 GB total space (including email storage) per website account to protect against any one account growing too quickly and adversely impacting the system. If you ever hit these threshold limits while legitimately using your hosting account, do let us know and we will evaluate your account for further resource needs. These limitations apply only for packages with unlimited space.
Business hosting packages are designed to host websites for SME businesses & business email services. It is not intended to host email services for large enterprises or to host applications better suited to cloud or dedicated servers.
Reseller packages are designed to host personal or small business websites & self-need email services for multiple customers. It is not intended to host email services for businesses/large enterprises or to host applications better suited to cloud or dedicated servers.
We allow up to 10 GB space allocation per website account (including email storage) under reseller packages.